An Overview

VIDEO: Field of IMS?. Get the Explaination from HP (Hewelett Packard). 

Infrastructure Management Services or IMS is a process that requires a specialized team to operate, monitor fault control and optimize information technology to increase the reliability of the IT infrastructure. IMS enables customers to identify efficiency improvement opportunities, design the right solutions for their operating environments and finally plan and implement a solution that delivers measurable performance improvements. Precisely defines, IMS " Provides Stable Environments for Increasingly Sophisticated and Demanding Applications". It can be offered as an

• Onsite IMS
• Offshore IMS or as a
  
• Hybrid model with  partly offshore and partly on-site management

THE NEED FOR IMS: 

Today, businesses are tightly embedded with information technology system that plays a pivotal role in establishing its infrastructure. Incase of failure, it can prove to be a disastrous. Enterprises are under increasing pressure to improve service levels. Growing applications like Content Management, Datawarehousing, Enterprise portals etc., demands additional loading of IT infrastructure. All this leads to complex Infrastructure and managing the same is becoming Herculean Task. The cost of Downtime is higher especially when it comes to productivity of staffs.

How IMS Benefits Enterprises:

• On going visibility  infrastructure.
• Traces IT infrastructure to their business strategy, processes  and applications for maximum business values.
• Builds an IT infrastructure that they can leverage for maximum business value:.
• Maximizes return on their IT investment.
• Reduces IT costs and complexity.
• Lower total cost of ownership.
• Focus on core competencies.
• Frees up capital and IT staff for more  strategic activities.
• Streamlines operations through a single point of contact and accountability.
• Enhances decisio-making with accurate event reports that demonstrates business value.
• Adapts to changing requirements through flexible contract.

Global Market size of IMS:

Global Business Intelligence majors and leading market analysts have been attempting to define the market size of IMS industry,

• According to Gartner, IMS represents market size of US$150 billion.
• Forrester quantifies IMS business for 2004-2005 to around US$ 111 billion.
• US market alone is expected to account for US$80 billion.
• According to NASSCOM, India the market size of Global IMS  was US $160 billion  in the year of 2005.
  

Key Components  of IM service include:

• Desktop & Support Service Management.
• Server & Back Up Management.
• Network Management.
• Database Management Administration.
• Messaging System.
• Security Service Management.
• VPN Services.
• On Site Service.
• Help Desk Services.
• Enterprise Portal Management.